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An Important Message From Susan & Dee

As this unprecedented and extraordinary situation continues to evolve, please be assured that we are doing everything we can to ensure our clients continue to receive our high quality service and can continue their buying or selling journey with as minimal interruption as possible.

We are responding quickly by means of regular industry updates and adapting our day to day business accordingly, also implementing the latest technology together with the most innovative marketing strategies to ensure that the health, safety and well being of our team and our clients remains our highest priority.

We are committed to making sure that not only our business, but also our clients get through these trying times, by putting new systems into place to assure interest, enquiry and great results can continue for all those who do business with us.

Over the last 3 months we have been steadily adapting new measures and making sure our properties have all the necessary tools to remain in the forefront during these uncertain times.

We understand how important it is, now, more than ever, for our clients to feel supported and fully informed as new occurrences continue to unfold. And that is why we are doing our very best by means of regular communications, sharing the latest industry news and how this affects our buyers and sellers alike. This makes for very busy times indeed, as such; we would like to thank you for your ongoing patience, respect and gratitude during this life changing event.

Based on the advice of the Federal and State Governments, and supported by our peak governing body – REIQ, there are some changes to the Real estate industry, in particular, how Real Estate Agents operate –


  • Open Homes can now be conducted however agents must adhere to the maximum number of persons permitted onsite.
  • Public Auctions can be conducted in person, however agents must adhere to the maximum number of persons permitted onsite.
  • Private Inspections can still take place, however, must adhere to the strict social distancing measures, and if you have recently traveled or been unwell this could include the wearing of face masks and medical grade gloves, which will be provided by our office,
  • Real Estate offices can remain open for business, at this stage, however By Appointment Only, this is the recommendation in order to keep numbers of any gathering to a minimum thus minimising risk


We have certainly faced many challenges in the past few months, and could still for a while yet, however, we know, that with the love, support and strength of our beautiful Hinterland community we will all come out the other side happy, healthy and thriving.

Please take the time to read through our Frequently Asked Questions section for more information. And feel free to contact Susan or Dee if you have any questions not featured, and we would be happy to add these.

We are here to help, and would love the opportunity to Guide You Home.

We truly thank you for your continued support.


From our families to yours – Stay Safe & Well.

Frequently Asked Questions

Can I Request An Appraisal During This Time?

Yes, certainly, as Queensland has eased the restrictions for non-essential gatherings, we would be happy to arrange for either Susan or Dee to visit your home to provide you with a market appraisal.

Can I Still List my Home For Sale?

Yes. Following our visit to your property, we will email you a comprehensive market appraisal and sales proposal in digital format. This document will detail the entire sales process including, but not limited to our customised marketing strategy and costs associated, giving you all the information you need to make an informed decision. The necessary listing paperwork can be forwarded to you for digital signing if you prefer, in order to minimise contact.

Will My Property Still Catch Buyers Attention?

You can be assured our marketing approach will be tailored to achieve results, and as the market changes, so too should an effective campaign. Our marketing strategies are directly based on analytics and watching consumer behaviour online, and listening to what buyers want to see. That is why we use a multi media mix and specific online products to ensure we appeal to the right target market for you. And remember, Serious buyers never stop looking for a home!

How Will My Home Be Marketed?

In 2020, it's easy for consumers to get swamped with content and online trends. The latest statistics show that there are currently 4.4 Billion active internet users worldwide, and 3.9 Billion unique mobile internet users. People spend an average of 6.5 Hours online per day, with one third of Australians checking their social media 5 times each and every day. Source: Sensis Report  

Closer to home - 71% of all adults are on Facebook, and 35% of users are aged 45 - 65 yrs, and 9% over 65.

That is why we place so much emphasis on quality digital marketing to ensure our listings take centre stage.

  • Premiere Listings on Real appear at the top of search results and receive 5.5 times more enquiries than standard listings, as 53% of consumers don't look beyond the first page.
  • Front Page on Real ensures that your property is front & centre and that active buyers searching your suburb will see your property first, giving you a level of exposure like never before - First impressions count, and with 16 Million viewers of Real Home Page, your property simply cannot afford not to have this attention.
  • Attention grabbing professional photography & styling will see buyers notice your property and give it the time it deserves. Buyers attention can extend to over 20 seconds with professional photos as opposed to only 2 sec without. Statistics show that listings with professional photography receive 118% more online views.

A successful marketing campaign is a delicate balance of numerous components, and now more than ever, it is imperative to get every component just right.

How Can Buyers Inspect Property and How will physical inspections be handled?

The current regulations state that physical inspections can still take place however in accordance with the current regulations with regard to border closures. Our team will confirm prior to an appointment that buyers have not recently traveled are not currently experiencing any symptoms of being unwell, similarly we will also check with our vendors. Should all be comfortable to proceed, either Susan or Dee will attend the inspection, whilst taking the required precautions:

  • Wearing of face masks (where necessary) and medical grade gloves, also providing our buyers with same for the duration of our visit to the property. 
  • Providing Hand Sanitizer both on entry to and exit from the property.
  • Adhering to social distancing recommendations of at least 1.5M from all persons during the inspection.

However, due to current border restrictions and cautiousness of contact we can also offer a range of alternative options:

  • Live link up inspection - Susan or Dee would be happy to visit your chosen property and link up via Skype, where you can walk through the property with us onscreen whilst engaging in conversation and asking questions as you go.
  • 3D Virtual Tour - we use one of the most advanced scanning tools on the market today. This technology allows you to enjoy a virtual walk-through of the property, stop at any time to experience a 360* view of any room in the home, use the measurement tool to measure ceiling heights, m2, fridge spaces and bench tops just to name a few.

Please advise our agency if you would like to take advantage of our virtual options and instruction and/or links can be provided.

How Can I Sign Listing Documents or A Contract?

Signing of documents can take place in person provided the recommended hygiene protocols  are followed for prospective buyers and sellers attending our office. Alternatively, we use a digital program called Docu Sign. Docu Sign is a one-of-a-kind transaction management platform will allows us to assemble documents, whilst securing data allowing us to email recipients and request a digital signature from an authenticated signer. This e signature system is permissible by QLD law society and is a trusted program allowing transactions to continue with confidence.

Can I Offer On A Property Without Inspecting?

Yes you can.

It is sometimes difficult to prepare for the unknown, but what we do know is that all parties in regards to a contract of sale will need to act in good faith to achieve a mutually agreeable outcome and there may need to be some give and take at this time.

We also need to treat the of settlement of properties akin to the treatment of the pandemic in that we need to ‘flatten the curve’ so that settlements are spread evenly over a reasonable period.

There are currently allowances whereby, should you not be able to physically inspect a property, a condition, making it possible, within a reasonable time frame to do so when possible can be discussed.

Can Settlements Still Proceed?

As more people become aware of the importance of social distancing and minimal face to face contact, the new way of conveyancing is certainly a welcome change. Amendments to the completion of property transactions now allows for solicitors to undertake settlements online. Typically interruptions in the process and delays in proceedings would see increased workloads and re-bookings of settlements, however now with PEXA (Property Exchange Australia) solicitors are able to efficiently and conveniently affect settlement avoiding preventable delays and errors.

How Is The Market Responding In The Current Situation?

REIQ CEO Antonia Mercorella says it’s vital for agents as well as property buyers and sellers to remember that in times of economic instability, real estate throughout history had remained resilient. “The term ‘safe as houses’ is not just a pithy marketing catchphrase. It’s a fact,” she says. “Property markets have held firm throughout history because, quite simply, they are providing shelter for their population.”

History has shown when there are corrections in global stock markets, Australian property becomes a port in the storm.

Considering the temporary nature of this crisis, along with unprecedented levels of government stimulus, leniency from lenders for distressed borrowers and record low interest rates, housing values are likely to be insulated. “The temporary nature of this crisis implies that most homeowners will do their best to weather the storm, until the eventual upside as the virus is contained and economic conditions improve. Once the virus is contained, we expect economic conditions to quickly improve, driving a turnaround in consumer spirits, which should flow through to housing market activity. Source: Tim Lawless - Core Logic's Director of Research.

The enquiry that we are currently receiving remains of a high quality, with the serious consumers continuing their search.